This Refund Policy explains when and how you can receive a refund for a paid Pawfora subscription. It applies to subscriptions purchased through the Pawfora application (app.pawfora.com).
1. Who processes your payment
Payments for Pawfora subscriptions are processed by Paddle, our merchant of record. When you pay, you transact with Paddle, and Paddle is the party named on your receipt. Refunds are issued by Paddle back to the original payment method you used.
2. 14-day money-back guarantee
We offer a 14-day money-back guarantee on your first paid subscription. If you are not satisfied within 14 days of your first payment, contact us and we will issue a full refund of the amount you paid — no questions asked.
3. After the first 14 days
After the 14-day guarantee window, subscription payments are generally non-refundable. If you cancel, your access simply continues until the end of the period you already paid for, and you are not charged again.
4. Renewals and upgrades
- Renewals. Because we charge in advance for each billing period, a renewal can be refunded if you contact us within 14 days of that renewal charge.
- Upgrades. If you add a module mid-cycle, the additional amount you paid can be refunded under the same 14-day window as long as you have not already consumed the upgraded service.
5. How refunds are processed
Refunds are returned to the original payment method. Once issued, it can take 5–10 business days for the funds to appear on your statement, depending on your bank or card issuer. We are unable to redirect a refund to a different payment method.
6. How to request a refund
Email hello@pawfora.com with the email address on your account and, if available, your receipt or transaction reference. We will confirm your request and process the refund where it is eligible under this Policy.
7. Where required by law
Nothing in this Policy limits any refund rights you have under applicable law. Where consumer law requires a refund in circumstances beyond those described above, we will honor that obligation.