How can we help?
Short guides to get you set up — create your account, activate it, and book your first appointment.
Creating your account
Register so you can book online, track appointments, and manage your pets in one place.
- 1
Open the sign-up page
Click Register at the top-right of this site. If you don’t see the link, the store has turned off open sign-ups — please contact the store to be added.
- 2
Fill in your details
Enter your name and email, and choose a password of at least 8 characters. Phone number is optional.
- 3
Submit and you’re in
Your account is created and you are signed in automatically — you’ll land on your account dashboard.
Already have an account? If you already have an account, just Sign in to pick up where you left off.
Activating your account
Activation is for accounts the store created for you (for example, in their back office) that don’t yet have a password. If you signed up yourself above, you’re already active — just sign in.
- 1
Request activation
Go to the Activate page and enter the email the store has on file for you.
- 2
Check the on-screen message
We’ll tell you one of three things: no account exists for that email (contact the store), the account is already activated (please sign in), or an activation email is on its way.
- 3
Open the email and click the link
The message contains a secure link (valid for 60 minutes). Check your inbox — and the spam folder if it’s not there.
- 4
Set your password
On the Set Password page, choose a password of at least 8 characters and confirm it. You’ll be signed in automatically and taken to your dashboard.
Link not working? Activation links expire after 60 minutes. Return to the Activate page and request a new one.
Booking an appointment
Book grooming, spa and other services online in a few taps.
- 1
Open the booking page
Click Book in the navigation (or New Booking from your account area). If you’re not signed in, you’ll be asked to sign in first and then returned here.
- 2
Choose your pet and service
Select a pet you’ve added to your account, or just type a pet name. Then pick the service you’d like and an optional preferred groomer.
- 3
Pick a date and time
Choose a date and an available time slot. Past times, closed hours and groomer conflicts are filtered out automatically.
- 4
Add notes and submit
Add any special requests (optional), then submit. Your request is received with status Pending — the store will confirm by email.
- 5
Track it
See the status under Bookings in your account. Only Pending bookings can be cancelled; once confirmed, please contact the store to change or cancel.
Frequently asked
I didn’t receive the activation email.
Check your spam or junk folder first. Links expire after 60 minutes — if it’s been a while, return to the Activate page and request a new one. Still nothing? Contact the store directly.
Can I book without an account?
Online booking requires a signed-in account so we can link your pet’s history and send confirmations. It takes about a minute to register or activate.
How do I cancel a booking?
Open Bookings in your account. Bookings with status Pending have a cancel button. Confirmed bookings must be changed or cancelled by contacting the store.
I forgot my password.
On the sign-in page, use the “Forgot your password?” link and enter your email. We’ll send a secure link to set a new password (the same link process used for activation).
Still need a hand? Reach the store at Contact and we’ll be happy to help.