Know who just walked in before you say hello.
One searchable card per client: their pets, their tags, how often they come back and everything they have spent. Anybody on the desk can pick up where yesterday’s shift left off.
- Search across clients, pets and invoices from one box
- VIP, membership and loyalty tags visible on the card
- Complete visit and spend history without opening another screen
Tag once. Everyone knows who they are.
VIPs, members and regulars get tagged, and those tags show up wherever that client appears — at the desk, on the calendar and at checkout. A new receptionist treats your best customer like your best customer on day one.
- VIP, membership and loyalty tags
- Tags visible at the desk and on the calendar
- Sortable so you can work through a group
- No need to memorise who matters
Find them by name, pet or receipt.
One search covers clients, pets and invoices, so "who bought the Kong last week" and "what is the spaniel’s name" are both answerable without asking anyone to remember.
- Search clients, pets and invoices together
- Jump straight to a receipt from search
- No hunting through tabs
- Works even when you only know half a name
Everything they have spent, already on the card.
Visits, invoices and the pets those things belonged to are listed against the client, so spend is visible per pet and patterns are easy to spot — who used to come monthly and quietly stopped.
- Full visit history with dates
- Spend broken down per pet
- Retail and services in the same list
- Spot someone drifting before they disappear
Every open invoice attached to the right pet.
Services and retail can be tied to a specific animal as well as a client, so what Daisy needed last time is traceable through her own history rather than buried in a household total.
- Spend traceable per pet, not just per household
- Retail purchases included in history
- Staff can see what a pet usually has
- Households with multiple animals stay readable
A client record your whole team can trust.
Everything here is kept current by normal work at the desk.
Unified search
Clients, pets and invoices all come back from one search box, so nobody has to guess which tab it lives in.
Tags that carry
VIP, membership and loyalty tags travel with the client to the calendar, checkout and reporting.
Pets linked to spend
Every visit can be attributed to the animal it was for, so per-pet patterns stay visible.
Invoice history
Open any receipt from the client card, including what that invoice contained and when it settled.
Retention visible
See who used to visit regularly and has not come back, without building a spreadsheet.
Shared context
Anyone on the desk sees the same tags and notes, so handovers stop depending on memory.
Regulars are your revenue. Treat them like regulars.
Notes app or group chat
- Information lives in one person’s head
- Nobody can find anything on a busy Saturday
- Visit history reconstructed from memory
- New staff start from zero every time
Generic CRM
- Knows nothing about pets or visits
- No grooming or retail history
- Staff have to update two systems
- Goes stale the week you set it up
PawFora
- One card per client with pets, tags and invoices
- History built from real visits and receipts
- Spend attributable down to the individual pet
- Every shift sees exactly the same context
Common questions about the customer center
How fast can I find someone?
Do the tags show up elsewhere?
Can I see what a specific pet has spent?
Is past retail purchase history included?
Does every staff member see this?
Can I find a receipt from search?
Customer Center is one part of PawFora.
Everything shares the same clients, pets, calendar and numbers.
Pet Profiles
Species, size, weight and behaviour notes that follow every pet to every visit.
Smart Scheduling
Every groomer gets their own colour-coded column, so the day reads at a glance.
Invoicing
Services, retail and add-ons on one ticket — priced by the server, not by the till.
Coupons & loyalty
Rewards that redeem at the till — coupons and a points programme.
Grooming Reports
Photos, health scores and notes in one report pet parents open before pickup.
Online Booking
Real-time availability published to clients, straight onto your team’s calendar.
Every new client is worth more the second time.
One card per client, searchable in seconds, carrying every pet, tag and visit. Seven days free, no credit card.
Start free trial or see pricing first